Refund Policy
We want you to be completely satisfied with your purchase. Here's everything you need to know about our refund policy.
Last updated: December 18, 2024
Our Commitment to You
At Exam Nurture, we are committed to providing high-quality educational content and services. We understand that sometimes things don't work out as planned, which is why we have established this fair and transparent refund policy.
We encourage you to explore our free content and trial options before making a purchase. However, if you're not satisfied, we're here to help resolve your concerns.
When Are You Eligible for a Refund?
The following situations qualify for a refund consideration
Technical Issues
If persistent technical problems prevent you from accessing purchased content for more than 7 consecutive days, and we are unable to resolve them.
Duplicate Payments
If you were charged multiple times for the same product or subscription due to a payment processing error.
Service Not Delivered
If you purchased a course or test series that was not made available to you within 48 hours of purchase.
Cancellation Within 24 Hours
If you request a refund within 24 hours of purchase and have not accessed more than 10% of the content.
When Refunds Don't Apply
Please note that refunds are not available in these situations
- Refund requests made after 7 days of purchase
- Courses or test series where more than 20% of content has been accessed
- Special discounted purchases or promotional offers (unless specified)
- Completed courses, test series, or consumed one-time services
- Change of mind after accessing significant content
- Renewal payments for subscriptions (cancel before renewal date)
- Bundle purchases where individual items have been accessed
How to Request a Refund
Follow these simple steps to request a refund
Submit Request
Contact our support team through email or the contact form with your order details and reason for refund.
Review Period
Our team will review your request within 3-5 business days and may ask for additional information.
Decision & Notification
You will receive an email notification with our decision and next steps if approved.
Refund Processing
Approved refunds are processed within 7-10 business days to your original payment method.
Important Information
Processing Time
Refunds are typically processed within 7-10 business days after approval. Bank processing times may vary.
Refund Method
All refunds are credited to the original payment method used during purchase.
Required Information
Please include your order ID, registered email, and detailed reason for the refund request.
Partial Refunds
In some cases, we may offer partial refunds based on content accessed or time elapsed since purchase.
Need Help with a Refund?
Our support team is here to assist you with any refund-related queries. We aim to respond within 24 hours.